What advantages does it have to be registered?
The system will recognize you automatically and making your purchases will be easier and faster; You do not need to fill out the form every time you enter; You will be informed of our promotions and offers; You can know your historical moment and be aware of the status of your order.
Where we are shipping our products?
I forgot my password what do I do?
If you are registered but have forgotten your password, you can retrieve it through the Enter option that you will find in the upper right menu of the online store. In this section you can click on the question Forgot your password? We just need you to indicate your email address and we will send you a message to choose a new password.
How can I know the delivery time of my order?
Once you have successfully completed the purchase, you will receive the order within a maximum period of 7 working days at the place you have indicated. You can find more information in the “Shipping and returns” section.
Is the order confirmation email the same as the purchase invoice?
No, the order confirmation email is proof that we are working on your order. You can download your invoice logging in to “My Account”. If you are not registered, we will send you an email with the attached invoice.
If I made a mistake in the order and I already made the payment, what should I do?
In the event that you have been confused a product of the same amount, contact us as soon as possible to proceed, in case the shipment has not been made, to the modification of the order. If the order has already left our warehouse we cannot make any changes.
Where can I unsubscribe?
You can access your data and / or modify it at all times through the My Account option that you will find in the upper right menu of the online store. To unsubscribe send us an email to firstname.lastname@example.org. We will process it as soon as possible.
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