Once the purchase is made, the customer will receive the order within 2 to 7 days at the indicated place. (If there are no holidays or bridges by means). In case of absence, the messenger will call the telephone that you have left us as a contact to specify the next time and date of delivery. If you decide that the delivery is made at a different address than the one requested, Les bons produits will not be responsible for the extra costs generated by said delivery. No deliveries will be made on weekends and holidays.
Our policy lasts 1 month. If 1 month have gone by since the day you received the box, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, it is damaged or missing parts for reasons not due to our error. Any item that is returned more than 1 month after delivery it will not be accepted . Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a refund will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds: If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us. Sale items (if applicable) Only regular priced items may be refunded, unfortunately comes out items can not be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 3660 Rue de Mentana, Montréal, Québec, Canada H2L 3R1
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: 3660 Rue de Mentana, Montréal, Québec, Canada H2L 3R1 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned ite